Our complete call center solution makes it easy for you to connect and collaborate with anyone anywhere. You get access to a dashboard that displays all call center metrics and KPIs. VikingTelco offers high-quality call center services, which are included in the monthly package.
Record inbound and outbound calls
Advanced call handling
Agent Status display feature
Support for call queues
Transfer call request to qualified senior representative
Access to incoming call details
Get customers to the right agent
Graphical dashboards
Call console to view and manage your current calls
Directed Call Pickup, Group Pickup, Site Pickup, Domain Pickup.
View and add company contacts.
Dial by Name Directory, Intro Greeting, Post-Welcome Greeting, Dial by Extension
Wrap Up Time, Max Simultaneous, Calls Queue, Priority for Agent, Request Confirmation, Auto-Answer.
Callers Waiting, Average Wait Time, Average Handling Time, Abandon Rate, Calls Answered, Call Volume
Call Recording, Statistics, Message to Agent, Require Agents, Require Music on Hold(MOH), Logout Agent on Missed Call, Into Greetings
Blind Call Transfer, Attended Call Transfer, Voicemail Transfer.
Recording Email Notification, Call History, Statistics.
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$9.99
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Lorem ipsum dolor sit amet, consectetur adipisicing elit. Aperiam cum delectus, sunt eos esse quasi dignissimos.
$9.99
USD
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