VoIP Analytics

Get built-in data reporting system with our VoIP phone system. Access real-time call logs, measure your performance through call tracing metrics, boost sales, and create custom reports using live & accurate KPIs with our VoIP Analytics tool. You can make instant changes on custom dashboards using real-time data. VikingTelco provides clear analytics to make data-driven decisions. Key Features:

Call quality indicator

See insights to drive your business

Identify patterns in customer behavior

Check business communications

Real-time custom dashboards

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Detailed Analytics

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Summary Reports

Call Center Stats, Call Center Agent Settings, Call Center Reporting

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Call Group Reports

General Call Queue Settings, Call Queue Thresholds.

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Custom Reports

Queue Statistics, Agent Statistics, Agent Availability, DNIS Statistics.

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Custom Dashboards

Customization of Phone Directories, Full Portal Access.

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Wallboards

Monitor All Calls In Real Time.

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Unified Communications

Video Conference, File Sharing, Chat, SMS, Softphone

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Trend Analysis

Service Level Agreement Trend Analysis, Server Management

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Comparison Analysis

Calls, SMS, Current Month, Previous Month

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